Terms and Conditions


Terms and Conditions

Full payment is required with your application by any of the methods below. Full payment must be received before your place on this course can be confirmed

Confirmation will be sent by email, please ensure that you check your emails regularly, including your SPAM folder

Checklist for application:

  • Completed application form
  • Cheque for full payment / other payment method used
  • Copy of relevant Pre-requisite qualification where appropriate

Privacy Statement / Data Protection/ GDPR

The Excellent Performance Team is fully committed to protecting the rights and privacy of individuals, in accordance with the current GDPR regulations. Information about our personnel, learners and other individuals will only be processed in line with established regulations. Personal data will be collected, recorded and used fairly, stored safely and securely and not disclosed to any third party unlawfully. As the lawful and correct treatment of personal information is critical to our successful operations and to maintaining confidence, The Excellent Performance Team is committedto.

What information do we collect about you?

We collect information about you when you register your interest with us or book a place on to one of our courses. We also collect information when you voluntarilycomplete customer surveys and provide feedback. Website usage information is collected using cookies. We currently do not have a live website, but rest assured that when this is available you will be able to view our cookie policy.

When booking on to a course, the categories of information that we collect, and hold include the following:

  • Personal information – e.g. name, contact numbers and addresses
  • Relevant medical information, including any information that makes your learning journey more accessible.
  • Attendance information – signing in and out on course days
  • Assessment information – our tutors record the progress of each course attendee and the certification history is saved on the booking.
  • Basic payment information – payment amounts, and date of payments are recorded on the booking. No card or bank account information is stored by us

How information about you will be used? 

  • to be able to provide our service to you
  • to inform you of any changes to the service we provide
  • for us to be able to identify you when you contact us, or we contact you
  • medical information for health and safety of the participant in sessions

Some of the information you supply will be used by the Skills Funding Agency to fulfill its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. Further details of how your information is processed and shared can be found at www.learningrecordsservice.org.uk/privacynotice .


It is a requirment for you to bring photographic evidence of your identity with you on Day 1 of the course together with any pre-requisites that are required (a copy of your certificate and the number) – failure to do this may result in late release of your certificate or non completion. This is an Ofqual regulatory requirment to ensure that learners are who they say they are and ensure the security of the qualifications.


I understand that The Excellent Performance Team, its agents or employees, are not under any liability whatsoever in respect of personal injury, loss or damage, however caused while attending this course and that The Excellent performance Team reserves that right to cancel this course. I acknowledge that once accepted onto the course no refunds can be given (Unless the course is cancelled by The Excellent Performance Team)


Confirming your booking


Once your booking form and payment have been received availability of the course requested will be checked. If we are unable to offer you a place on the course of your choice we will contact you as soon as possible to offer alternative dates.

A confirmation will be sent approximately 10 days before the course is due to start with details and any specific requirements of the course involved. However we cannot assume responsibility that confirmations reach their intended destination. If confirmation of your course place has not been received within 1 week of the course date we recommend you contact us. – Usually confirmation will be emailed so please ensure that the correct email address is given on your application and that you check your email address regularly

Bookings generally close 1 week before the start of the course starts – however if places are still available The Excellent Performance Team reserves the right after careful discussion with the tutor / learner.

Attendance at the course

All candidates are required to attend for the full duration of the course as detailed in the course confirmation. To attain certification or take a final assessment as appropriate candidates are required to undertake and fully complete the requirements of the course syllabus. If candidates are unable to complete assessment deadlines then it is the candidate’s responsibility to liaise with the course tutor/assessor – there may be additional charges made for assessments undertaken after the finishing dates of courses


The Excellent Performance Team reserves the right to amend course details and notify you accordingly. In circumstances beyond our control, courses may be cancelled at short notice. In such cases we will do our utmost to provide alternative dates, if this is not possible all course fees will be refunded in full. The Excellent Performance Team cannot assume responsibility for any other costs that may be incurred.

Cancellations by you the client

Any cancellation received less than one month before the course will be subject to a 50% cancellation fee. If received less than ten days before the course or in the case of non-attendance the full fee will be forfeit.